Shipping, Returns & Refund Policy

SHIPPING

Domestic

All domestic packages are shipped from our warehouse twice per week.  All domestic orders ship via USPS or UPS. International orders will ship by DHL or USPS international. Shipping may not be available in all countries. Ginew is not responsible for lost or stolen shipments when delivery is confirmed by carrier. 

Route Package Protection: Ginew currently partners with Route as an option for additional package insurance.  

International

International shipments will have customs, taxes or duties charges that must be paid by the recipient of the package. 

The purchasing customer is fully liable for all shipping, return, customs, handling fees and associated costs if purchaser refuses to accept an international shipment due to import charges. This includes if a package is lost on a return shipment as a result of the customer refusing duties payments and in this event the customer will not receive a refund for the transaction. 

COVID-19 update: No shipping services are currently guaranteeing delivery dates. If you select any rush shipping method, you may or may not receive your package in that window of time. 

RETURNS & EXCHANGES

Only regular priced items are eligible for returns and/or exchange, any items sold at a discount and/or called "Last Chance" are considered Final Sale.

To be eligible for a Return or Exchange products may not be worn, altered or washed and must be returned with tags attached in original new condition. Products can be returned or exchanged free within 15 days of customer receiving. Afterwards, a 50% re-stocking fee will apply. All sales of reduced priced items are final. Shipping charges will not be refunded. Goods deemed to be defective by Ginew will be exchanged free of charge.

To initiate your return or exchange please send us an email at orders@ginewusa.com for a Return Authorization and show proof of purchase.
After confirming with our team, mail your product to:

GINEW - Attn: Returns
1040 Northeast 44th Avenue
Suite #3
Portland OR 97213

The customer is responsible for paying all shipping costs to return and/or exchange their items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

Refunds

There are certain situations where only partial refunds are granted (if applicable)

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed on our end to your credit card or original method of payment. Please note each banking and credit institution will have different processing times which usually take a few business days for those funds to reflect back into your account.

Late or missing refunds (if applicable)
If you haven’t received a refund after a few business days, first check your bank account again.
Then contact your bank or credit card company, there is a different processing time before your refund is officially posted.
If you’ve done all of this yet you still have not received your refund, please contact us at Orders@GinewUSA.com.

Sale items "Last Chance" (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

"Memorial Day Sale" (if applicable)
The Memorial Day Sale discount is only available for the duration of the sale. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for a different size/color, send us an email at Orders@GinewUSA.com for an exchange authorization. All shipping related to an exchange is the responsibility of the customer.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

COVID-19

We care about our customers' health and safety. Rest assured, we are taking extensive precautions while handling and shipping your items. If you have any questions for us, please don't hesitate to reach out via our contact page. We thank you for your patience as the precautions being taken lead to longer timelines for production and shipping.