Shipping and Returns

SHIPPING

All domestic packages are shipped from our warehouse twice per week.  All domestic orders ship via USPS or UPS. International orders will ship by DHL or USPS international. Shipping may not be available in all countries. Ginew is not responsible for lost or stolen shipments when delivery is confirmed by carrier. 

COVID-19 update: No shipping services are currently guaranteeing delivery dates. If you select any rush shipping method, you may or may not receive your package in that window of time. 

Route Package Protection: Ginew currently partners with Route as an option for additional package insurance.  

RETURNS

To be eligible for a Return or Exchange products may not be worn, altered or washed and must be returned with tags attached in original new condition. Products can be returned or exchanged free within 15 days of customer receiving. Afterwards, a 50% re-stocking fee will apply. All sales of reduced priced items are final. Shipping charges will not be refunded. Goods deemed to be defective by Ginew will be exchanged free of charge.


To initiate your return please send us an email at orders@ginewusa.com for a Return Authorization.

After confirming with our team, mail your product to:

GINEW - Attn: Returns
1040 Northeast 44th Avenue
Suite #3
Portland OR 97213

The customer is responsible for paying all shipping costs to return and/or exchange their items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please contact us at Orders@GinewUSA.com for more information.

COVID-19

We at Ginew care about our customers' health and safety. Rest assured, we are taking extensive precautions while handling and shipping your items. If you have any questions for us, please don't hesitate to reach out via our contact page. We thank you for your patience as the precautions being taken lead to longer timelines for production and shipping.