Shipping, Returns & Refund Policy

To start a return, exchange, or a shipping claim, please click here.

SHIPPING

Domestic

All domestic packages are shipped from our warehouse twice per week.  All domestic orders ship via USPS or UPS. International orders will ship by DHL or USPS international. Shipping may not be available in all countries. Ginew is not responsible for lost or stolen shipments when delivery is confirmed by carrier. 

Redo Package Protection: Ginew currently uses Redo as an option for additional package insurance. If you purchased package protection and have issues with a lost, damaged, or stolen package, please submit a claim through our customer portal here.

International

International shipments will have customs, taxes or duties charges that must be paid by the recipient of the package. 

The purchasing customer is fully liable for all shipping, return, customs, handling fees and associated costs if purchaser refuses to accept an international shipment due to import charges. This includes if a package is lost on a return shipment as a result of the customer refusing duties payments and in this event the customer will not receive a refund for the transaction. 

 To start a return, exchange, or shipping claim, please click here.

RETURNS & EXCHANGES

Only regular priced items are eligible for returns and/or exchange. Any items from the "Last Chance" collection are considered Final Sale. All "Mystery Box" products are considered Final Sale.

To be eligible for a Return or Exchange products may not be worn, altered or washed and must be returned with tags attached in original new condition. Products can be returned or exchanged within 15 days of customer receiving. Returns on orders with a total cart value of over $2,000 are subject to a 50% re-stocking fee. All sales of reduced priced items are final. Shipping charges will not be refunded. 

Goods deemed to be defective by Ginew will be exchanged free of charge. If your order was fulfilled incorrectly resulting in receipt of an incorrect item, please submit an image through our returns portal.

To initiate your return or exchange, please click here.

If free returns coverage was purchased at original time of checkout, customers will receive a prepaid shipping label through our portal when you initiate your return request. If this coverage was not purchased at time of checkout, the customer is responsible for paying all shipping costs to return and/or exchange their items.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Several types of goods are exempt from being returned. Gift cards can not be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Downloadable software products
Some health and personal care items

Refunds

There are certain situations where only partial refunds are granted (if applicable)

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed on our end to your credit card or original method of payment. Please note each banking and credit institution will have different processing times which usually take a few business days for those funds to reflect back into your account.

Late or missing refunds (if applicable)
If you haven’t received a refund after a few business days, first check your bank account again.
Then contact your bank or credit card company, there is a different processing time before your refund is officially posted.
If you’ve done all of this yet you still have not received your refund, please contact us at Orders@GinewUSA.com.

"Last Chance" (if applicable)

"Last chance" items can not be refunded

Mystery Box (if applicable)

"Mystery box" items cannot be refunded

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for a different size/color, please click here.

Unless shipping protection was purchased through Re-Do, all shipping related to an exchange is the responsibility of the customer.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, the gift giver needs to initiate the return or exchange within 15 days here.